Original topic:

Inside Secure folder Gamehub ( Screen Lock & Quick panel not working )

(Topic created on: 10-15-2025 09:37 PM)
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EARider23
Active Level 4
Options
Galaxy S
After update on ONEUI 8.0 Inside Secure folder When i open games Screen Lock, and Quick Panel settings are in navigation bar not showing, sometimes will showing, sometimes not i dont find out or troubleshooting the what is happening and why, its difficult to switch betweeen apps. Or screen record i do previously via quick panel. Now its difficult for me. #Samsung Please take care this issue and fix it. 
3 Comments
Shahid_BD
Active Level 9
Galaxy S
1. Check Quick Panel Toggle: Ensure the Secure Folder toggle is active in your main Quick Panel (swipe down twice > Edit/Pencil icon).

2. Adjust Auto Lock: Inside Secure Folder > Settings > Auto lock Secure Folder, try switching the lock setting (e.g., from 'Immediately' to 'After 5 minutes').

3. Disable Deep Sleep: In device Settings > Battery > Background usage limits, remove the Secure Folder app from the "Deep sleeping apps" list.

Note: This is likely a One UI 8.0 bug that may require a Samsung software patch to fully resolve.
EARider23
Active Level 4
Galaxy S
Nah, it seems like a bug. I can't open it without the quick panel secure folder toggle on, and that second point is a no-go because it used to work fine when I set the option to "Immediately." The third point is right, I don't see the secure folder in deep sleep.

Everything's right, but it's not working. Like I said, sometimes it works, other times the screen lock and quick panel on the nav bar don't.
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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