Incoming SMS issues in S20FE 5G Android 13

[SVR_85]

Issues in receiving select text messages / SMSs irrespective of service provider has been a recurring pain point for me with S20FE 5G. Tried removing all blocked numbers, network reset, changing messages app to Google messages, app update/restarts/ Android / OS update etc., but no resolution even after consulting the problematic portals/ apps , as they claim everything is fine. Of course issue not occurred even when I tried my SIM s with another model of Samsung mobile. Recently observed this issue as I could not receive SMS on both my Sims of different telecom service providers-TSP on mobile apps/ web portal of www.luluhypermarket.in (Earlier I had issues with www.pharmeasy.in, Yesbank.in) Outgoing text messages are okay. Anyone facing similar issues ? Any help to resolve such issues on incoming text message of TSP is most welcome.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Check the message center number: Messages>More (Three dots)> Settings>More settings> Text messages>Message Center>Message center number and Tap on OK.
Note: Contact your service provider to get the correct message center number.

Clear the messaging app's data: Settings> Apps> Messages> Storage> Clear data>OK> Message app data cleared.
Note: kindly contact your network service provider once to make sure there is no issue from their end.

You can check the device in safe mode and for the same mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[SVR_85]

No purpose served by posting stock responses