I use a Samsung Galaxy S21 Ultra. After an update it got a green line on the screen. After so many emails calls and whatsapp chats I get to talk with some service head who is in Chennai. After lots of arguments with him at final we got into a term that, I will get my screen replaced for no cost apart from the gst amount of Rs. 4000 aprox. That I need to pay.
We agreed went to service center they kept the phone for a week and after that they say that they don't have my part available with them and I have to wait for some time while they try to arrange my part from somewhere else.
I waited for like 2 months now. And now I heard Samsung announced that April 30, 2024 is the last date to get the screen replaced.
Guys please tell me if Samsung India can't arrange a part can't they provide a Samsung voucher for the same price so that I can get a new device. Like what Oneplus did for their customers?.
As per your concern, we would request you to please share your contact details and job sheet number on the Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send).
