Details of the Issue:Device: Samsung Galaxy S20 FE 5GSIM: Jio 5G SIM cardCurrent Location: [Your Current Location]Problem: Unable to connect to Jio 5G network, despite proper settings and device compatibility.Steps I Have Taken:Network Settings: I have ensured that my device’s network mode is set to 5G/LTE/3G/2G (auto-connect). I have also manually searched for networks, but “Jio True 5G” does not appear in the available networks list. The device only connects to 4G LTE, even though I am in a 5G coverage area according to the Jio network coverage map.Rebooting and Resetting: I have tried rebooting my phone and resetting the network settings multiple times. Despite these efforts, the issue persists.Software Updates: My device’s software is up to date with the latest firmware and security patches. I have also ensured that all network-related apps and services are updated.
As per your query, you have already done the possible troubleshooting steps on your device, we would request you kindly visit the service centre and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.
