Resolved! Solved

Original topic:

ICs problem

(Topic created on: 06-05-2026 01:40 PM)
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dragonwarrior1
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Galaxy S
I have been using S22 ultra, it's almost 4th year. In the past week, all of a sudden my phone got turned off while I'm using it. I tried to charge it and switch it on but since then it's not at all responding to any effort. Not charging, not turning on, nothing. 
I brought a new S26 ultra, the problem is I want to transfer my data from old phone to new, but S22 ultra is not responding at all. 
If you could help me out in getting my data, I will forever be great full.
11 Comments
Galaxy S
Not all my data is backed up to google🥲
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cs_member10
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

As per your query you confirmed that the device is not turning on and you have tried the possible troubleshooting steps already, we request you to visit the service center and get your device S22 Ultra inspected by the technical team. They will be able to assist you further after the physical inspection of your device.

Regarding the other concern of transferring the data from S22 Ultra to S26, it will be possible if you have already taken a back up of your device before it turned off. However, please get your device inspected at the service center and they will be able to guide you in a better way.

Please click on the link mentioned below to get a nearby service center to your pin code:
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support

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