I have s24 ultra but it has not yet received the oneui 7 update.

[palejatalha]

I have not received the update yet 😪

[ayandas20072007]

Did you complete your all updates

[palejatalha]

Yes

[ayandas20072007]

Did you do anything wrong with the software
Like root or country change os
With pc

[palejatalha]

No brother, I don't know, maybe the mobile is from united kingdom and I am in India, so maybe this can happen, I don't know, I should do it

[palejatalha]

I know that my mobile is factory unlocked, but it is not rooted not have I done anything wrong with it

[Wodehouse]

Visit a Samsung care and explain the issue to them. They can help if your phone is not rooted.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved/Accept as a solution". Thank you 😊

[AjaiX2015]

Try changing the country/region of your Samsung account and restart your phone.

[goodthings]

Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.