So guys, apart from the color appearing washed out on my s24 ultra I have also noticed that turning on eye comfort shield in fact inverts color which compromises color accuracy when in this mode. There is something horribly wrong with the screen that these guys are aren't revealing. I have also noticed that white looks better than black on the screen. It seems they have worked on screen to produce white more accurately than black. Color inversion was a separate option earlier. They now seem to have done away with eye comfort shield as the screen might not have handled it well. In lieu of it, they are forcing us to press color inversion button when we are infact trying to turn eye comfort shield on. Any thoughts?
It sounds like you're experiencing some significant issues with the display on your Samsung Galaxy S24 Ultra. The problems you've described, including washed-out colors, improper functioning of the Eye Comfort Shield, and color inversion, suggest that there might be a problem either with the software or the hardware of the screen. Here are a few steps you can take to diagnose and potentially resolve these issues:
Software Update:
Make sure your device is running the latest software version. Manufacturers often release updates to fix bugs and improve performance, including display issues.
Display Settings:
Go to Settings > Display and check the current settings for color balance, Eye Comfort Shield, and other relevant options. Resetting these settings to default might help.Ensure that Eye Comfort Shield is correctly configured. Sometimes, toggling it off and back on can resolve minor glitches.
Safe Mode:
Boot your phone into Safe Mode to see if a third-party app is causing the problem. If the display issues disappear in Safe Mode, an app might be the culprit.To enter Safe Mode, hold the power button, then press and hold the Power Off option until the Safe Mode prompt appears. Select Safe Mode and see if the issue persists.
Hardware Check:
Inspect the screen for any physical damage. Even a small crack or defect could affect display performance.Use a diagnostic tool or app to check the screen’s health. Samsung devices often have a built-in diagnostic tool accessible by dialing *#0*# on the phone app, which can help identify hardware issues.
Factory Reset:
If the problem persists, consider performing a factory reset. This will erase all data on the device, so make sure to back up important information first. Go to Settings > General Management > Reset > Factory Data Reset.
Samsung Support:
If none of the above steps resolve the issue, it may be a deeper hardware problem. Contact Samsung Support or visit an authorized service center for a professional diagnosis.
Regarding the specific issue with the Eye Comfort Shield and color inversion:
The Eye Comfort Shield is designed to reduce blue light emission, which should warm up the display's color tone rather than inverting colors. If enabling it is causing color inversion, there might be a bug in the software.Reporting this issue to Samsung via their support channels or community forums could bring attention to it, potentially leading to a fix in a future update.
It's unusual for a flagship device like the Galaxy S24 Ultra to have such display problems, so following these steps should help identify whether it's a software issue or if the device needs repair.
As per your query, we request you kindly share the log file. Also, share video clips for better understanding. This will help us to investigate further and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
