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01-17-2024 03:00 PM in
Galaxy S- Mark as New
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01-17-2024 03:17 PM in
Galaxy S1. Camera can't open in messages and status
2. Recorded video shared in status muted
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01-18-2024 09:06 AM (Last edited 01-18-2024 08:16 PM by cs_member8 ) in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, we would request you to kindly perform the following steps to resolve your issue.
Note: Kindly contact the respective application helpline to make sure there is no issue from their end.
Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.
Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.
The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.
If the issue persists kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Warm Regards,
Samsung Customer Support