Original topic:

How to stop frozen media download

(Topic created on: 12-05-2022 08:42 PM)
303 Views
NilDut
Active Level 2
Options
Galaxy S
I was trying to download a picture from Google. But the download got hanged and in the notifications panel the status is continuously showing downloading and I can't cancel it by pressing the cancel button. 

image


6 Comments
phantom7
Active Level 7
Galaxy S
Restart your phone
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Š
Expert Level 5
Galaxy S
Force stop google app from app info
NilDut
Active Level 2
Galaxy S
Thanks for your help. It really worked.
Scufffox
Active Level 6
Galaxy S
Force stop or try restart. If it doesn't help than leave your phone like that for a few minutes. This happened once to my Galaxy M20. Or you can try clearing cache.
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_Sara_
Expert Level 4
Galaxy S
Turn off/on the notifications for Google
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cs_member8
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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