Original topic:

How to disable intelligent optimisation

(Topic created on: a week ago)
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RajNegi
Active Level 1
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Galaxy S
How to disable intelligent optimisation in Samsung S23. Whenever I am disabling the same it is not working and pictures re being still optimized by default
1 Comment
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would like to inform you that, at this time, there is no option available to disable intelligent optimization on Samsung devices.

However, kindly share the log file, if you are facing an issue. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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