Hitting Problem

[SRUltra]

One ui7 update ke baad Mera S23 ultra device bahat jada hit ho raha.30/40 minutes normal use karne se hi hit ho raha.Itna mehenga ph or aisa agr problem hoga to kon purchase karega? Plz solve this issue quickly. Ye feedback concerned team ko vejo jaldi.Otherwise social media ke har platform par continuously negative review dalta hi rahunga.

[Mani4]

clear cache partition, if not working, format the device

[sudhirkr7]

kaise clear hota hai

[Mani4]

boot device in recovery mode, then clear cache partition

[sudhirkr7]

mere s23 ultra me bhi same heating problem hai

[sudhirkr7]

recovery mode me kaise boot krte hain aur wapas kaise llate hain... data lose hone ka dar to nahi hai na

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1. Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support