Hi Friend

[X87]

Hello

I buy S24 Ultra last 3 Days ago.

From the bringing it's really hot!!!

Mainly my display and upor side of my phone become too much hot!!

Also, Automatic Restart is not working

Google Sms app also hang & not working properly.

What can I do now?

I have 10 days replacement warranty 

What is your suggestion?

#overheating

#appNotWorking

#autoResartNotWorking

[Nijju786]

First, reset your phone once. After the reset, if you still face the same issues, kindly replace it.

[Anonymous]

Update your system software after facing the same issue once you do a factory reset.

[Supernovakeith]

In this situation, you have two options: one is to update or reset the phone, and the other is to replace it. In my professional opinion, I recommend opting for a replacement. While there is a possibility that the issue can be resolved through updates or resets, if there is an opportunity to exchange the phone for a new unit, it would be the most prudent course of action.

[BVR3995]

I would suggest that you must reset your device and update it. System usually takes 2-3 days (post you start using phone normally) to optimize battery and apps as per usage pattern.

[goodthings]

Your's device is very new so please give it's some time. After some time and after some updates all is well. So please don't bothered about this issue now. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that when initially using the device, battery consumption and heating may be rapid due to learning battery usage patterns and application of performance optimization. It will stabilize after a certain period, but if still facing issues, Kindly perform the following steps to resolve your issues.

Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

Galaxy device app not working issue: Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app you like to clear off the cache memory > Storage > Clear Cache.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

Keep your app updated: Tap on Google Play Store app or Galaxy Store> Manage apps & device> Apps available to update> If you want to update apps individually, tap See details and then tap the Update button next to the app you would like to update.

Galaxy device auto-restart working issue: Kindly use a genuine Samsung charger.
We always recommend using a genuine Samsung charger for charging your device.

There are two methods to disable the auto restart function.
1- Tap on Settings> General management>Reset > Disable Auto restart (if enabled)> Auto restart disabled.
2- Tap on Settings> Battery and device care> Three dots> Automation> Auto restart at set times if enabled.

If you are facing this issue after installing any new application then uninstall that application.
Tap on Settings> Apps > desired app> Uninstall> Ok.

Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[X87]

Dear Friends
I already use orginal Samsung charger but still warm.
It Mainly warn top half of my phone on both side.
Lower level is cool as it is.
Also, I want to enable AUTO Restart & Also create a schedule for that.
But it's not working at all!!!
No notification no pop up, Just nothing change!!!
Pls give me solution of above #2 issue.
Thanks