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05-09-2026 04:48 PM in
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05-09-2026 06:06 PM in
Galaxy SIf this helped please click on the 3 dots and then press 'Accept Solution' to keep me motivated.😊
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05-12-2026 05:46 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
We request you kindly share the log file and elaborate on your concern in detail. Also, share video clips and images for better understanding. This will help us to investigate further and resolve the issue.
Path share log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.)
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Warm Regards,
Samsung Customer Support