Help me

[Mulpan]

I am experiencing a very weird thing , there is a 200MP feature in photo app for S24 Ultra , so whenever i click in 200MP , it never take in 200MP, instead its just clicking in 150MP which is really weird, anyone have solution , I am online 

[GalaxyGeek_26]

Here are some potential solutions to ensure you are taking photos at maximum resolution:

Open the Camera app, tap the Resolution icon (usually at the top, labeled '12M', '50M', or '200M'), and ensure it is strictly set to 200MP.

Turn off Scene Optimizer in the camera settings, as it can adjust resolution for better scene detection.

Disable High Efficiency Pictures in camera settings to see if it affects the output resolution.

Clear the cache for the Camera app via Settings > Apps > Camera > Storage > Clear Cache.

[GalaxyGeek_26]

Try these all. If you found helpful, only then accept this as a solution🙏

[AishwaryaRawal]

The screen ratio should be set to 3:4.

[Sidhabhi]

Change ratio to 3:4..if its 9:16,then it will be 150MP

[Mulpan]

That was the issue , thank you for help 😊

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support