Hello

[diya77]

My samsung S24 is going on a automatic silent mode. 

1. I have check DND mode

2. I have checked sound and volume settings 

I think it is a Samsung big pls solve it.

[NOMAĐ]

I don't think so. No third party app can switch it to silent mode unless you have given permission to change system settings.
Check which app is given that permission.

[diya77]

I used work profile which might have access... Do you think it could be doing it

[NOMAĐ]

Work profile?

[diya77]

Yes company work profile using intune app

[NOMAĐ]

Is that the enterprise model? Your company has access to it?

[diya77]

Yes, after resetting app preferences my phone is not going on a silent mode

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Check app cache: Settings > Device care > Storage > CLEAN NOW.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● Clear Adapt sound data: Settings> Apps> Filter and Sort> Enable Show system apps> OK>Search Adapt Sound> Storage> Clear data.

● Reset app preferences: Settings> Apps> Three dots> Reset app preferences> Reset.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support

[diya77]

I guess this is being caused by a app as this problem was also there in my old Samsung phone A34

[diya77]

After resetting app preferences my phone is not going on automatic silent mode

Thanks you so much team 😀

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.