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Original topic:

Hello guy my s21 ultra isn't updating

(Topic created on: 10-30-2023 09:34 PM)
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pqndq
Active Level 1
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Galaxy S
Hello guys my s21 ultra isn't updating its been stuck on Android 11 ui3 when I go to update it says all is up to date please help guys?
6 Comments
Umusepela
Active Level 1
Galaxy S
Having the same problem on my s21 ultra. Stuck on Android 13
And the latest security patch won't update even though it is available
Nicky_sam03
Moderator
Moderator
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Galaxy S

Thank you for reaching out Umusepela

What error do you get when you try to download the security patch?

 

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Umusepela
Active Level 1
Galaxy S
It just says "Your software is up to date". Even though there's a security patch available. See screenshot attachedScreenshot_20231031_144730_Settings.jpg
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Nicky_sam03
Moderator
Moderator
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Galaxy S

Thank you for reaching out pqndq

Have you tried to update via Smart Switch?

 

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pqndq
Active Level 1
Galaxy S
Yes I have but it doesn't do any thing
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pqndq
Active Level 1
Galaxy S
This what am getting Screenshot_20231031-153101_Software update.jpg
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