Original topic:

Heating issue

(Topic created on: Wednesday)
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Depu46
Active Level 7
Options
Galaxy S
I am currently experiencing overheating issues with my S24 Ultra mobile device.
9 Comments
BiRdMaN
Expert Level 5
Galaxy S
It is normal nowadays with ONE UI 8
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Adityadbg07
Active Level 7
Galaxy S
Bhai yaa common hai Samsung mai kal green line aaye ga pher mobile ded common hai Samsung mai
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Depu46
Active Level 7
Galaxy S
Bhai tava jaise garam hogaya hai
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Adityadbg07
Active Level 7
Galaxy S
Woo he na beta program aur upper sai delayed hua update ka kii bug hai fix kar na mai time lag reha hai reality ghanta bug fix hua sub muth mar kar soo reha tha yaha ka developers 😂 delayed hoo na ka bad bhi bugs fix hua kisi ka bootloop mai hai animation lag ui lag goodlock features nhi properly work kar reha hai
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Adityadbg07
Active Level 7
Galaxy S
Ess koo issue nhi features kah ta hai thandi aarehe hai na esi lia Samsung ma yaa feature introduce kia hai
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Depu46
Active Level 7
Galaxy S
😂
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goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
You're welcome to here.
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1. Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. Update software: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

8. If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps).

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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