Heating issue

[vi18]

I'm using s24(exynos) it generally heats during normal use.

How can I solve this issue?

[Anzer_Ahmed]

the battery drains a lot, I lost 12% of battery during sleep. 🔋😴 The screen was turned Off for 9 hours and no app was in Background. 📱🚫
Only wifi and Bluetooth were turned on the whole night 🌙. 📶💤

This is definitely a battery optimization issue, that came with OneUI 8.5 Update. 📉😠

[vi18]

It is normal when wifi and Bluetooth are on

[Anzer_Ahmed]

Yes, but since there is Battery Optimization problem, that needs to be fix.

When phone is in idle mode, it drops the cpu usage and others to save battery🔋.

This issue will be fixed with Upcoming Security/Stability Update in the first week of June

[vi18]

Yes, it should be fixed better

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query regarding the heating issue. We would request you kindly perform some basic steps to resolve the issue.

▶ Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
▶ Decrease the screen brightness; If your device is heating, decrease the screen brightness sometimes high brightness level may cause the heating issue.
▶ Close background running apps: When running multiple applications, the processor processes more tasks and as a result, additional heat is released from the device. This happens with most electronic devices (even computers/laptops), including the devices of other manufacturers. Close all applications, not in use.
▶ Uninstall the unnecessary apps: Too many apps installed on the device may cause the device heating issue. Uninstall the unnecessary apps if not using them.
▶ Long duration of graphics-intensive gaming sessions: The long duration of graphics-intensive gaming sessions may cause a heating issue.
▶ Usage of the mobile phone when charging: Usage of the mobile phone when charging may cause a heating issue. So, we recommend you avoid the usage of your mobile phone while charging.

• Update device software: Settings >> Software update >> Download and install>>Check for software update >> If Software update available>>Download>>Downloading updates>>Install now.

• Reset the device:
Note: Kindly create a data backup of your device via the smart switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Remember the Google password before resetting the device because it is required during the initial setup.
If you do not remember then advise to reset (Forgot password) the Google account.
For this; Open Gmail (https://accounts.google.com/servicelogin)>>Select forgot password>>Select "try another way" like mobile number, security question, etc.>>Select Next>>Enter a new password>>Tap on Next.

• How to reset:
Apps>settings> general management>reset >>Tap on Temporary cloud backup or External storage backup (Reset your device to its factory default settings. This will erase all data, including files and downloaded apps.)

If the issue still persists, please visit the service center, you can click on the link mentioned below to get a nearby service center to your pin code:
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support

[vi18]

Thanks