Heating issue or connectivity issue

[Tanish02]

As I have s21+5g when I play BGMI in it after some time my wifi disconnects automatically and in game shows server timed out. Is it a heating issue or a connectivity issue?

[01576683117]

Abir

[Devv_007]

Heating doesn't disconnects wifi usually, looks like wifi hardware or software issue,reset the network settings or check the wifi modem.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your Wi-Fi issue, However, heating doesn't disconnect wifi usually, during heating the OS system heats up only and it closes the running applications of the device.

Forget the Network: Settings> Connections> Wi-Fi> Wi-Fi network>Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.

Kindly reset the network settings. Settings> General Management> Reset> Reset Network Setting.

Switch off your Router (at the wall or with the power button on the router) and wait for 2-3 minutes before switching it on. While you're waiting, press the Power button on your mobile device and select Restart.

Once the router has been successfully connected to the internet again, try to connect to your network on your mobile device.

Make sure there is no interference between the router and your mobile device. Concrete walls, fridges, and microwaves can all interrupt the Wi-Fi signal.

Kindly check and disable the Airplane/Flight Mode on your device.

Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support