My Galaxy S25 Ultra is facing heating issue whenever photos are clicked whether it is indoor or outdoor. Atmospherr temperature doesn't matter it only heats up and the processor usage is maximum at that point.
This whole issue started only after June patch.
After some photos a message pops up can't take photos due to high temperature.
Customer care didn't provide any solution says this is normal. But I know this is not normal, earlier this was not the case but after June patch it all started.
Someone please help.
Its just 1 year old phone and no outside damages to the phone.
As per your concern, we want to inform you that while using camera for recording long videos can cause your device to heat up and drain due to high power consumption. Closing these apps may help cool down the device. However, if you still feel that your device is overheating in normal use, please follow the steps below to resolve the heating issue.
1. Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them. 2. Decrease the screen brightness. 3. Close background running apps. 4. Uninstall the unnecessary apps. 5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue. 6. Avoid usage of mobile phone when charging.
7. If the issue is still not been resolved, Reset the device: IMPORTANT: • Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. • Remember google password before resetting the device because it is required during initial setup. • If you do not remember it, then reset, (Forgot password) your google account. • For this: • Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.
Please follow the below steps to reset the device: Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.)
