I recently updated my s7 to oreo after that update the heart rate sensor is not working. I also tested the heart rate sensor through Samsung members test hardware option it is showing heart rate status is normal but heart rate is not working does anyone else is facing this problem?
Thank you for being a part of Samsung community. We apologize for the issue you are facing in the device after the update. We would like to inform you kindly follow the steps below to resolve your concern:- - Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences. - Please run your device in safe mode. - Please do reset your device on factory mode after taking the data backup Via Smart switch.
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
same problem with my s8. My phone is of other country and samsung update changed the binary number which is causing problem and you cannot downgrade firmware. visit samsung care and they replace your motherboard which will cost 18k to 22k. samsung did not care there customers they make money by this way or you will be forced to upgrade.
