Original topic:

Having issues with Galaxy S22 HDR and widevine

(Topic created on: 07-31-2022 01:27 PM)
348 Views
mohithjainn
Active Level 2
Options
Galaxy S
OTT apps aren't supporting HDR 10 capabilities 
Facing this issue since a month after the June security update 
Widevine L1 is supported but OTT applications show Widevine L3 and playback specifications shows NONE instead of HDR 10

6 Comments
Roshan5
Expert Level 2
Galaxy S
Uninstall and Reinstall OTT App
0 Likes
mohithjainn
Active Level 2
Galaxy S
Lmao
Did everything it gets fixed and again in sometime the same **bleep** happens
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niri1
Active Level 5
Galaxy S
Facing same issue , mainly with netflix
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mohithjainn
Active Level 2
Galaxy S
Yes even me facing the same issue
It solves after i reinstall but again ends up with the same
I spoke to samsung customer care they said they need to reinstall their softwares in S22 devices facing this so we need to visit service centre
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cs_member8
Moderator
Moderator
Options
Galaxy S

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. And please follow the easy troubleshooting steps which might help to solve the issue.

Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app.
Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.

However, we would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

0 Likes
Nru09
Active Level 1
Galaxy S
Same issue in A33 5G 2022 Varient, anyway this will be fixed my Samsung. Basically selling defective product is such an outrageous thing. If anybody gets any communication on a fix for this from Samsung, do communicate here.
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