Greenline on Samsung S23ultra

[Dinu10]

Hi, Facing greenline issue on samsung S23 ultra without any damage, already i have mailed 3 times to samsung team but there is no response its very bad sign of samsung flagship mobiles, could you please check and let me know

[MrJaiPal]

It may get resolve in the next update SAMSUNG is SHAMESUNG they may take more time to provide the update. And once it get fixed switch to apple because Samsung and their products and services are not worth.

[Defender130X]

Green lines doesn't go away in update. Its a hardware issue. Not an software issue.

[Mnkpz]

Same issue in my s22 plus last 2 month and many times discussed with customer care and twite to higer samsung authority but no one respond

green line issue can not resolved without display change it is hardware issue not software issue pls contact with customer care and ask him to register complaint and instruct to service center for physical inspection so then if service center is find any physical damage or water damage then not covere in free replacement

[Dinu10]

Went to service center and they have approved that no damage but from higher management there is no update for free display displacement for S23 ultra from the higher management

[Mnkpz]

Higher approvel Not required all process done by service center team only

[MAZAK888]

https://chat.whatsapp.com/EmcnQJbl5KvIT2eRZ1I9Yl

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off. Kindly power buttons on the device after by pressing power for 5-7 seconds.

● Update software on device: apps screen > Settings > Software update > Download and install > Download > Install now.

● Reset the device:
Note: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember Google password before resetting the device because it required during initial setup. If you don't remember the password, then reset (Forgot password) your google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Dinu10]

Done but still its not workinh