Hi, I'm using s22 ultra from march 2022. after i update the software version to one UI7 2 days ago, there is a vertical green line popped up on screen today. when i contacted the customer support, they are saying that the free screen replacement is available only if the device is not older than 3 years. now my device is not eligible for this free replacement. the issue is not because of my actions. its because of software update that samsung has released. why should i pay? and what should i do to fix this? i tried phone restart and reset but nothing works.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
My s22 mobile display got Green line on 1st of Jan after software update out of warranty after repeated request samsung changed my mobile display free of cost samsung service center and samsung customer support don't provide free replacement open my galaxy app send email to Samsung care + you will get positive reply
As per your concern, we would like to inform you that the latest software update has been developed to enhance both the performance and stability of your smartphone. This update has undergone thorough testing at various stages to ensure reliability.
We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.
You have already connected with our support team and they have guided you according to Samsung policies, please be informed that charges for repair are applicable for out of warranty products.
Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. Kindly coordinate with the service team for any further assistance regarding this matter.
