After software upgradation on 6 july 2025, suddenly my Sumsung S21FE mobile developed a single greenline on its display. As per customer care direction I went to service centre . service centre assured me for a free screen replacement if my mobile hav not any physical damage. But they denied to take my mobile saying that part is not available neither they gave me a tentative date for this. It's a uncertain waiting period. Till now I am waiting for a call from service centre. Now total number of greenlines are 8 and and it's too difficult to see the screen.
Samsung offers free screen replacements for some Galaxy phones under specific circumstances, primarily related to a known green line display issue.
Conditions (e.g., three years from purchase) and without physical or water damage.
Limited to certain models and regions, including the Galaxy S21 series, S21 FE, and S22 Ultra, and may extend to other models experiencing the green line issue.
The offer is valid until 30th September 2025
If you find this helpful, I'd appreciate it if you could Accept it as a solution. Thank you 😊
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and go to another service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
As per your concern, we would like to inform you that the latest software update has been developed to enhance both the performance and stability of your smartphone. This update has undergone thorough testing at various stages to ensure reliability.
We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.
You have already connected with our service team. They have provide you information about parts replacement which needs to be order. So, we would suggest you to kindly submit the device to service center and they will order the parts for your device. They will update you from thire end when the repair will completed.
Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. Kindly coordinate with the service team for any further assistance regarding this matter.
The white line issue on my S21 FE began after the May 30 update. This problem isn’t limited to the S21 FE—it affects many Samsung-supplied AMOLED screens, possibly from a defective batch also sold to other brands, including Apple. A service center representative first informed me of this.
If you face this issue, escalate it promptly via email and the customer care helpline. Always keep a receipt from an authorized service center as proof for any escalation and as evidence that you reported the problem.
