My S22+ recently developed the dreaded 'green line' issue on the screen. I read in several online forums and posts that Samsung was offering a one-time free screen replacement for devices purchased within the last three years, which gave me some hope. However, when I contacted customer care, the executives I spoke with completely denied any such policy. They insisted that even recent flagships wouldn't qualify for a free one time free screen replacement if their one-year warranty had expired, and told me I'd have to visit a service center. The problem is, the nearest service center is about 120 kilometers from where I live right now, which is significant inconvenience. All I want to know is about that one time replacement policy, wheather It is true or not so that I can pay a visit to the service center.
We have highlighted your concern to the dedicated team for further discussion on the case. They will contact you as soon as possible. You are our valued customer and we appreciate your patience in this regard. We assure to provide you with the resolution as per the Samsung guidelines.
