Original topic:

Green tint issue on S20 plus

(Topic created on: 11-04-2020 12:05 PM)
2073 Views
singhji8413
Active Level 4
Options
Galaxy S
Hello, I am facing a green tint issue on my S20 plus device

Anyone else facing this issue or any solutions?


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13 Comments
Neel1202
Active Level 7
Galaxy S
every Samsung phone with super amoled display has this problem, my A71 also has this problem in low brightness at night
Abpal
Active Level 10
Galaxy S
Try contacting Samsung customer care
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singhji8413
Active Level 4
Galaxy S
they just ask to reset settings doesn't help
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Abpal
Active Level 10
Galaxy S
Have you updated software, because it was fixed after update ?
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singhji8413
Active Level 4
Galaxy S
ya updated running October batch
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Abpal
Active Level 10
Galaxy S
Then, try contacting your nearby service center
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cs-member13
Expert Level 4
Galaxy S

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve the issue kindly follow the given below steps:-


1. Display brightness level:- Kindly set the device display brightness in auto mode (If available).
Steps to adjust brightness in auto mode: Swipe down on the home screen to open notification panel>Turn on Auto brightness. 


2. Reset the device:- Settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).


If the issue still persist, kindly register your concern in Samsung Members app along with screenshots, short videos and error log file(Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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cs-member13
Expert Level 4
Galaxy S

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve the issue kindly follow the given below steps:-


1. Display brightness level:- Kindly set the device display brightness in auto mode (If available).
Steps to adjust brightness in auto mode: Swipe down on the home screen to open notification panel>Turn on Auto brightness. 


2. Reset the device:- Settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).


If the issue still persist, kindly register your concern in Samsung Members app along with screenshots, short videos and error log file(Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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singhji8413
Active Level 4
Galaxy S
No use even after performing these steps
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