Green line

[boooti]

Green line in screen. Is ot software glitch or should I change my display. S21 fe

[goodthings · Accepted solution]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[Samsung_N9KMzPD]

I have a permanent green line on my S21 5G and Samsung claims that their "offer" to change the screen expired on 30th April. I am being blamed for their problem because it happened in May!

Cannot fight with a huge corporate. This would not have been tolerated in any Western country

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue by the given links.

Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[dmitesh]

If we choose to update samsung s21 fe at the service centre, will we face green line issue or not ? As some one at service centre said that issue will occurs only when we update via wifi. Please clear

[sakuya_bob]

First, try contacting the service center. If they don't help or ask for a large sum of money, simply register a complaint on the NCH app for assistance. For more details, refer to my latest community post.