Green line on s23

[Neerajb99]

Around 2 weeks ago my phone suddenly gets green line. There was no physical damage, no water damage. Need free screen replacement

[kavyaMavila]

Mine is upto date , I did every update before giving to replacement, but for upcoming I would prefer instead of updating as soon , wait for a week or so , and check if anyone is mentioning any issue then do. But if the issue had be happening the it will , for me it came even without update so 🤷

[MrCool02]

Ahan I see.. for me it came after updating. Btw, which month update is currently installed in your device ?

[kavyaMavila]

July

[goodthings]

Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

You're welcome to here.

[BiRdMaN]

This is so unacceptable from a brand like ScAMSUNG
So many users are complaining about the battery and green/pink line issues but Samsung is doing nothing and they are too involved in OS updates as they've promised for 4 to 7 years of updates and forget other issues
It's like we will keep our promise we give you 7 years of OS updates but will not fix BUGS

All these issues are coming after updating to ONE UI 7

Maybe ScAMSUNG wants us to change our phones every 2-3 years

[Sarvesh_Akhouri]

It is horrifying to read such reports about Samsung s23, s24 etc. At present i am using a Samsung handset and planning to upgrade but looking for other brands now.

[krishaamal]

It’s really disheartening to see how Samsung is treating its customers.


In March, after a software update, a pink line appeared on my S23’s display. I raised a complaint and visited the service centre. They inspected the phone and clearly stated there was no physical damage. But since my phone was just out of warranty, they said it couldn’t be replaced.


So, I filed a complaint in the consumer court. That’s when the story started changing:


First, they said there's a scratch.


When I called again, the reason changed to a dent.


Now they say there are multiple scratches and the phone “might have fallen,” which is absolutely false.


During the initial physical inspection, none of these damages were reported. And now, the camera quality has dropped, the phone heats up quickly, and three days ago, two more lines (pink and green) appeared on the screen.


Every time I follow up, I get a new excuse. I’m starting to feel like I don’t even know how I’ve used my own phone — Samsung seems to know better!


It’s clear they’re trying to avoid accountability. Are you also facing the same display issues after a software update? Let’s not stay silent. If more users are affected, we can file a collective complaint in consumer court and demand accountability.


Please comment below or DM if you've faced similar issues. Let's stand together

[Neerajb99]

I got the green line on 20th july. Still i took the risk again and downloaded latest july patch 2 days ago.. i haven't visited the store yet just had telephonic conversation. Will visit store soon.

[MrCool02]

Issue is still there in july patch ?