Green line on my s22

[nalin01]

Recently i got a green line issues in my samsung s22 phone as there is no defects in my phone.I mailed samsung but there is no proper reply..much disappointed

[Wodehouse]

The green line issue on your Samsung S22 can be frustrating, especially when you've reached out to Samsung support and haven't received a satisfactory response.

_Next Steps_

1. _Escalate the issue_: Reply to the initial email and ask to escalate the issue to a higher-level support representative. Provide clear details about the problem and any troubleshooting steps you've taken.
2. _Contact Samsung support via phone_: Reach out to Samsung's customer support hotline to speak with a representative directly. They may be able to provide more immediate assistance.
3. _Visit a Samsung authorized service center_: Schedule a visit to a Samsung authorized service center. They can assess the issue and provide a more detailed diagnosis.
4. _Check your warranty status_: If your device is still under warranty, you may be eligible for a repair or replacement.

_Additional Recommendations_

1. _Document the issue_: Take clear photos or videos of the green line issue to provide visual evidence.
2. _Keep a record of correspondence_: Keep a record of your emails, phone calls, and visits to Samsung support. This can help you track your progress and provide evidence of your efforts.

If this reply answered your query please mark my reply as "resolved" by clicking 3 vertical dots. Thank you 😊

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[JSSINGH98]

I just want to share my case with you.
My S21 ultra phone has been around for 3 years and 6 months. I never dropped, scratched and updated my phone but still a green line suddenly appears on my phone screen. I complained Samsung about this issue multiple times, but in the end Samsung wants a quality check on my phone which was a water test which you have talked about in your case. Despite my phone failing in the test, they still gave me a free replacement for my S21 ultra screen because of a green line issue. I just paid the GST and labour charges to Samsung, which is approximately Rs 3800.
In addition to this i also want to tell here that write an email to the CEO desk, which is available on the Samsung website in the support section, and include your entire case in that email. You will receive a call from their end. But you just have to note one point: you should not agree to their points that the screen should not be replaced free of cost as it is a manufacturing defect. In addition, you must write an email to the CEO's desk multiple times until they decline your claim.
I also wrote emails three times to the CEO's desk and also to the service head. I reached out to the Samsung support center and created a forum for my case in the Samsung member app, but no one accepted my claim. In the end, I sent a fourth email to Samsung's CEO's desk, and they acknowledged my claim. The whole process took me 25 days to replace my screen without any cost.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please follow these easy troublshooting steps which may help in resolving this issue:

● Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off. Kindly power buttons on the device after by pressing power for 5-7 seconds.

● Update software on device: apps screen > Settings > Software update > Download and install > Download > Install now

● Reset the device: Note: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember google password before resetting the device because it required during initial setup.If you don't remember the password then reset (Forgot password) your google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support