Green line on my s21 fe.

[kushal16]

There is a sudden appearance of a green line on the middle of my screen. I was charging my phone this afternoon on 18th of april 2024, and suddenly it appeared. I thought samsung was free of green line issues and this was a problem with one plus devices only. Now I am reading posts of people saying you need to pay 13k for replacement as it is a hardware issue. But I havent dropped my phone either on the floor or in the water. And my device is out of warranty. Is there a way to resolve this where I dont have to spend 13k? 

[Livealone]

There is no need to pay for the replacement, kindly visit nearest service center and explain the issue. It will be fixed by them.

[kushal16]

Are you sure about it? Cuz there are many people complaining that they are charging for display replacement .

[Mayur000]

It's due to over heating battery problem.

Samsung can't say the actual reason, but

The battery bumb increases the size and touches the display screen with pressure.

In this case two hardware need to be replaced.
1) screen
2) battery.

So they charge higher.

Don't over use phone day time in summer to protect phone from battery bump

[tinku00]

Is that snapdragon..???

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace /repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[hc987]

Has anyone else updated their s21fe exynos variant to the April security patch?

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue by the given links.

Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Afzaltec]

Contact the customer care and ask them to forward this issue to higher authority. They will provide a proper solution.