Resolved! Solved

Original topic:

Green line on my Galaxy s22 : 28th Aug 2024

(Topic created on: 08-29-2024 06:40 PM)
1004 Views
darshilvora
Active Level 1
Options
Galaxy S
Sudden green line appeared on My galaxy S22 after july update. 

Samsung should provide free display replacement. 

This is pathetic move by the company. One side they provide 4 years of software update. But when you update after 2 years, they blow up the display. This is very concerning.

All my family members are using samsung devices. Got the same issue on my father's s22 ultra. 

Either don't buy samsung phones or don't software update once phone is more than year old. 



image


1 Solution


Accepted Solutions
Solution
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.

View solution in context

0 Likes
10 Comments
Solution
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.
0 Likes
goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
0 Likes
Ronnie7
Active Level 3
Galaxy S
Same problem
0 Likes
Ronnie7
Active Level 3
Galaxy S
They asking 10k to replace the display
0 Likes
Amaaroshan14742
Beginner Level 2
Galaxy S
Green line appeared after installing 1st August 2024 update in my S22 ultra. My phone is 4 year old. Pathetic samsung service. Samsung has to be replaced my phone display free of cost.
0 Likes
Galaxy S
🩷
0 Likes
Samar24
Beginner Level 2
Galaxy S
Same with S21 + after update on 8th Aug. First come 1 green line another came after 2-3 days.
0 Likes
Mohnish46
Active Level 1
Galaxy S

Last week, I updated my Galaxy S22 with the August software update. Everything seemed to be working fine until, during a call using my Galaxy Buds, a green line suddenly appeared down the middle of the screen. It was unexpected and quite concerning, as the phone had been functioning perfectly until then.

Naturally, I reached out to customer support, expecting them to address the issue. However, I was met with the response, 'It's not within our policy to replace the screen,' which felt incredibly frustrating. It was as if the responsibility for the defect was being placed on me for simply purchasing and using the device.

Given the investment made in this premium smartphone, I had anticipated better customer service and support for such an issue, especially when it’s clearly not due to misuse. This situation has left me questioning the brand’s commitment to standing behind the quality of their products.

Members_HNgmn1s
Beginner Level 3
Galaxy S

Worst service by samsung. I got green line issue in my s22 ultra. Samsung rejected free screen replacement . Please don't buy high end Samsung phone.