Original topic:

Green line issue

(Topic created on: 4 weeks ago)
121 Views
udaykiranreddyuppu2
Active Level 1
Options
Galaxy S
Unexpectedly green line came and gone ,what does it mean...?
Again it will come....?
If anybody know ,just give some information......
For samsung s23
3 Comments
Galaxy S
It can come again if once already happened, try to keep your phone cool don't let it cross 38 or max 40, use system monitor edge panel to check phone temp 1743963633417.jpg
0 Likes
ghost17c
Active Level 6
Galaxy S
Maybe consider reporting the issue to Samsung and get your device checked?
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, you have mentioned that the line occurs on the display and it disappear automatically and device working fine as of now. In case if you are facing the issue again on your device display, please follow these easy troubleshooting steps which may help in resolving the issue.

● Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off. Kindly power buttons on the device after by pressing power for 5-7 seconds.

● Update software on device: apps screen > Settings > Software update > Download and install > Download > Install now.

● Reset the device:
Note: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember Google password before resetting the device because it required during initial setup. If you don't remember the password, then reset (Forgot password) your google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support