Original topic:

Green line issue

(Topic created on: Friday)
161 Views
RonnyGupta
Active Level 3
Options
Galaxy S
I am writing to report a serious display issue that has occurred on my Samsung Galaxy S21 FE handset after a recent software update.

After updating my device under normal conditions (room temperature ~20°C, battery at around 70%), I noticed a vertical green line appear on the screen. I have not dropped the phone or exposed it to any physical damage. The issue started immediately after the update, which leads me to believe it may be related to the new software version.

This issue is affecting the usability and overall display experience of the device. I have come across many reports from other users facing the same issue after updates, 

I kindly request you to look into this matter and let me know if there is a service campaign or complimentary repair program available for this issue.

I am hopeful that Samsung, known for its customer commitment, will assist in resolving this matter promptly.

20 Comments
Dzire-X
Active Level 5
Galaxy S
Attach a picture with it.
0 Likes
RonnyGupta
Active Level 3
Galaxy S
I do not have any secondary phone to click picture 🥲
0 Likes
Dzire-X
Active Level 5
Galaxy S
When possible, take a phone with any friends or family members. The issue with the picture will make an impact.
RonnyGupta
Active Level 3
Galaxy S
Thanks
0 Likes
Debo390
Active Level 1
Galaxy S
My S21FE has the same issue. Emailed Samsung support twice, just got a generic response. They told me to take the phone to the service centre and get it checked. No mention of any free replacement of Display. The issue has started around a month ago, now from a single line it has changed into 3 Vertical lines
0 Likes
RonnyGupta
Active Level 3
Galaxy S
I read some blog on Google they are stating that you will get free replacement when you visit service centre but you have to pay labour charges of 799
0 Likes
NONAME-
Active Level 3
Galaxy S
My guy, you're in for one hell of a ride wish you luck though.
0 Likes
RonnyGupta
Active Level 3
Galaxy S
🥲 hope so they will provide free replacement
0 Likes
PratikS21FE
Active Level 1
Galaxy S
My cellular network is gone after the recent update. #S21FE
0 Likes