Green line issue

[Aiswarya07]

Hey Everyone, recently a green line appeared on my s23 phone purchased about 1 year 5 months ago. It happened right after the latest update, and I ran out of the warranty period. Anyone facing this same issue, please do let me know. Enquired about a free replacement, but they're not providing as it's s23. 

[Sankalp2409]

Hey go to the service center if your phone is in flawless condition samsung has promised free screen replacement for 3 years if your device has no dents and damages.
Hope this will help you 😊

[Aiswarya07]

Went to the service centre, but free replacement is not provided for s23.

[Sankalp2409]

Then you should raise a complaint on Samsung site 👏

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off. Kindly power buttons on the device after by pressing power for 5-7 seconds.

● Update software on device: apps screen > Settings > Software update > Download and install > Download > Install now

● Reset the device:
Note: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember Google password before resetting the device because it required during initial setup. If you don't remember the password, then reset (Forgot password) your google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[TechieUS]

https://r2.community.samsung.com/t5/Galaxy-S/Best-reply-for-Green-Line-ISSUE/td-p/18149874?src=Share...

[Ricnim]

Yes I got issue 1 week back.I went service center and situation is same. They are saying not possible for free replacement as it was not under free replacement policy. How to move forward, we should fight and get it done.