Green line issue

[adithya97]

I have s22 ultra my phone get vertical green line so samsung service center denied for free vertical green line it's true?

[sagar214]

I would suggest contacting Samsung Care. They can assist you with the complimentary, one-time screen replacement for your S22 Ultra.

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you have already connected with our service team, they have guided you after inspecting the device. According to Samsung policies, please be informed that charges for repair are applicable. Please note the free-of-cost policy only available for screen replacement for the S22 Ultra for the Horizontal line near the front camera not for vertical green line.

We recommend that you kindly coordinate with the service team for any further assistance regarding this matter. They will ensure you receive original parts at a genuine cost, along with a service invoice.

Warm Regards,
Samsung Customer Support

[Steve11]

Hi cs_member8 / Samsung Customer Support team

I'm facing the same green vertical line issue on my S22 Ultra and have been in touch with Samsung service centre / mailed on issue to servicehead.in@samsung.com and also a mail from partner.samsung.com since 17th Dec 2024

There is a program still available and documented online even by Gadgets360.com and other prominent social media sites

https://www.google.com/amp/s/www.gadgets360.com/mobiles/news/samsung-galaxy-s22-ultra-one-time-free-...

https://www.sammobile.com/news/samsung-galaxy-s21-fe-22-ultra-green-line-issue-free-screen-replaceme...

https://www.google.com/amp/s/www.indiatvnews.com/amp/technology/news/samsung-delights-users-with-fre...

Where in, Samsung India has confirmed - The company will carry out the replacement of the OCTA (On-Cell Touch AMOLED) assembly along with free battery and kit replacements till 31st Dec 2024 mentioning the models covered

If there's a program still available why is Samsung trying to denie the replacement to the Samsung Users

It's very saddening and frustrating for those who have paid r a lakh with GST are struggling to find a solution to this

I seriously think Samsung India should look into this matter on a priority basis before they start loosing their customers trust

Regards
Stephen Fernandes

[MazharSayyad]

Even I facing same issue with S22 Ultra. Service center declined free replacement because as per policy they will only replace horizantal green line issue not vertical one. They know their upgrades will only damage display vertically that is the reason they are not covering this under policy. If they cover this under free replacement then how can they make money on spare parts like display' battery etc.
Pathetic service. Seems like a FRAUD to users.