Just after upadting my phone i got a green line on my s22 ultra and when i went to the service center they told me i have to pay money for that and after that when i contacted to customer service they are also not helping me now i think i wll never buy a samsung device further
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Samsung S21 FE user I have faced a white line issue after one ui 6.1 update
Initially, I contacted the samsung helpline number, and they said to visit the service center
So, I have visited the service center and raised the job sheet ( including the IQC test ). Service center members are saying there is no policy right now, and they said replacement is based on chargeable ( around 12k for s21fe)
Again, I have contacted the helpline number, and they are saying it's usage fault. So I have asked if it's a usage fault only limited people will face the problem, not a bulk amount of users ( there is no answer from him ) and connected call to a higher department ( decision-making department)
Had a few minutes of conversation with the higher department and asked to send the bill copy of the mobile
After a few days, they called back and said that due to a software update, you are facing the line issue. We are ready to provide a discount on your display, and the final amount after discount is 531/- rupees.
Service center placed order of the part waiting for replacement
If your phone doesn't have any physical or liquid damage and is used in a proper way, Samsung always helps us.
