Original topic:

Green line issue on S23

(Topic created on: 08-07-2025 07:36 AM)
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xkcd82
Active Level 1
Options
Galaxy S
I recently got the green line issue on my s23 after recently updating, its really frustrating to have got green line on a flagship phone while other mid range phones work for over 3 years without any problem 
10 Comments
jacksparrow97
Active Level 3
Galaxy S
Try to update through WiFi rather than a mobile network. Most of them got bugs while updating through the mobile network, and some of them lost their contacts too. So be careful while updating, and read the instructions carefully.
Kamilt
Active Level 6
Galaxy S
Show screen shot
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xkcd82
Active Level 1
Galaxy S
The screen shot doesn't show the green line
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Batmania
Active Level 6
Galaxy S
My friend recently received green line issue on S21FE.

Its very unfortunate.
Such a big brand and these things happening to 70-80 % of devices.

Moreover they only replace free display if device not older than 3 year and that too without dent or water damage.
Purely shameless company.
BiRdMaN
Expert Level 5
Galaxy S
ScAMSUNG wants us to change our phones every 2-3 years
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to other users also,click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
You're welcome to here.
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ram_ram
Expert Level 3
Galaxy S
My s22 mobile display got Green line on 1st of Jan after software update out of warranty after repeated request samsung changed my mobile display free of cost samsung service center and samsung customer support don't provide free replacement open my galaxy app send email to Samsung care + you will get positive reply try all models are getting Green line s21fe tops the list
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off. Kindly power buttons on the device after by pressing power for 5-7 seconds.

● Reset the device:
Note: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember Google password before resetting the device because it required during initial setup. If you don't remember the password, then reset (Forgot password) your google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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