I have been using samsung S21 FE Exynos version for around 3 years now. Suddenly one morning i got a single green line in my mobile without any external force or dropping it.
But, the service center is rejecting my free replacement just because i have some scratches on my frame. How a 3 year phone will be in mint condition. Irony at its peak.
The icing on the cake is this green line keep adding, now it is around 3 lines without doing anything. Such a low quality display, samsung has become. Service center also has not been helpful. Is samsung intentionally doing this?
We want to inform you that it is our utmost endeavor to provide you with an impeccable product experience at Samsung. Our products undergo rigorous quality checks that are globally recognized.
We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.
You have already connected with our service team, they have guided you according to Samsung policies, please be informed that charges for repair are applicable for physical damaged(scratches ) products.
Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. Kindly coordinate with the service team for any further assistance regarding this matter.
Yes, and I have reached service center in India, Tamil Nadu, Chennai, Velacherry branch. You know what they said l "come in the morning 10 clock to create job card" as if I don't have a office to go. Such a insensitive service support team you guys have. Can they not create a job card during evening 6 o'clock. Should i take a leave and go behind service staffs???. Is that what you are saying??? You have pathetic service support. Accept it and move on please.
Samsung service center and samsung customer support don't provide free replacement for Green line problem send email to Samsung care try I got free replacement for my s22 mobile display
