Got green line in my S22 without any software update. It just randomly popped up while using and when contacted customer service I was informed that there is no free replacement for S22 series mobiles and have to be paid approx. Rs. 12000 for display replacement.
Really disappointed with this response as this is not a user specific issue and is observed in many S22 series mobiles, Samsung has to take responsibility and provide free replacement like they did for S20 and S21 series mobiles as soon as possible
Why should we chill ? They are deliberately sabotaging our flagship phones with software updates so that we are forced to buy new phones. If a flagship cant last more than 5 years then what is the point of getting a flagship. Never buying a samsung product again in my life. This their mess they will fix it. I am not paying a dime.
We want to inform you that it is our best endeavor to provide you with an impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized. The issue could occur due to usage and various factors.
Our highly qualified service engineers here at our service center. They are equipped with advanced technologies and are dedicated to delivering the best possible solutions for customers issue. However, you have already visited the service centre and they have guided you through the information after the physical inspection of your device, the chargers are applicable for the repair.
Sorry I dont understand this. The only reason I was asked to pay for the replacement is because there is no replacement policy for S22 series. There was no other reason for it. And this issue is not different from S20 and S21 series issues where Samsung has provided free screen replacement. So why this discrimination between different series if the issue is same.
