Green Line problem

[Pavan_Blr]

My family members phone have developed green lines on Model S21 FE and S22. Its so disappointing to pay large sum of money and get cheap product.

Is the free screen replacement option available?

[bold]

Visit the service center. Your issue will be resolved there. As far as I know, if your device has no water damage, scratches, dents, or any such issues, and if it has not been more than three years since you purchased the device, then your display will be replaced free of cost.

If you are satisfied with my suggestions, kindly click on the three dots at the top right side of this comment and mark it as a solution. Thank you.

[GNPrakash]

Hi, Samsung has addressed my issue (Greenline issue on S22+) that I have escalated through email [email protected] using my jobcard. I have paid Rs. 2590 only for screen replacement. Rest of the amount has been discounted by Samsung. I am glad to inform you that please do the same and Samsung will help you too.

Just visit nearest Samsung Service center and create a jobcard/jobsheet using your defected mobile which costs below Rs. 300. And escalate the issue as mentioned above. Hope you will get a call from them. All the Best!

[Alok_Meher]

Bro your device must have been under 3 years right.

[ram_ram]

Ask for free replacement of display from Samsung service center don't pay for display

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Kindly restart your device.

● Update software on device: apps screen > Settings > Software update > Download and install > Download > Install now.

● Reset the device:
Note: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember Google password before resetting the device because it required during initial setup. If you don't remember the password, then reset (Forgot password) your google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support