Green Line on S23 — Seriously Samsung?

[hashtrimba]

Just woke up to find a green line running down my Galaxy S23 screen — no drops, no damage, phone is in mint condition. What’s going on?

I’ve seen this happening on older models and Samsung offered free screen replacements for those.Is the same being done for the S23? This is supposed to be a flagship device, and issues like this really break trust.

[AvishekG · Accepted solution]

What You Should Do Now

1. Back up your data.

Just in case your device needs to be reset or replaced.

2. Visit a Samsung Authorized Service Center ASAP.

Be firm but polite.

Mention it's a known AMOLED defect, not caused by misuse.

Point out that Samsung has been replacing screens free of cost for other users — even out of warranty.

Ask for a "One-Time Free Repair" (Samsung uses this term).

3. Bring proof of purchase (if you have it) to strengthen your case.

[hashtrimba]

thanks , i'll use that term and I've also emailed samsung India support and care plus requesting a free replacement

[AvishekG]

If you find this helpful, kindly accept it as a Solution. It helps others
Tap the 3 dots on my reply and select "Accept Solution." Thank you 😊

[BiRdMaN]

S23 is not eligible for free screen replacement

[ram_ram]

Samsung CEO

[BiRdMaN]

Samsung offers free screen replacements for some Galaxy phones under specific circumstances, primarily related to a known green line display issue.

Conditions
(e.g., three years from purchase) and without physical or water damage.

Limited to certain models and regions including the Galaxy S21 series, S21 FE, and S22 Ultra, and may extend to other models experiencing the green line issue.

The offer is valid until 30th September 2025

If you find this helpful please Accept it as a Solution Thank you 😊

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[ram_ram]

My s22 mobile display got Green line on 1st of Jan after software update out of warranty after repeated request samsung changed my mobile display free of cost samsung service center and samsung customer support don't provide free replacement open my galaxy app send email to Samsung care + you will get positive reply first you must get job card from Samsung service center try