In June 2023, I purchased a Samsung S23 Ultra through your official website, investing ₹1.2 lakhs in what I believed was a premium flagship device. I have handled the phone with utmost care—never dropped or mishandled it at any point.
However, around two weeks ago, I noticed three dead pixel spots at the top-left corner of the display. These appeared shortly after the One UI 7 update, initially the size of a mustard seed, but have since been spreading. Most concerningly, as of yesterday, a green line has emerged vertically along the region of these dead pixels.
Frankly, this is highly disappointing. We often criticize other brands like OnePlus for similar green line issues—yet they have responded by offering lifetime screen warranty. In contrast, I now face a potential screen replacement cost of ₹19,700, despite this being a known issue in AMOLED panels.
If such display problems can occur within just 2 years in Samsung’s flagship segment, it severely undermines the value and reliability of investing in your premium devices.
I kindly request you to:
1. Investigate this issue, 2. Provide a replacement or service option, and 3. Offer a more customer-centric policy for known display defects, even post warranty. This situation is extremely frustrating and regretful for a loyal customer. I hope Samsung takes this seriously and offers a fair resolution.
Bro, they are Scamsung, they don't listen to anyone. These idiots have gone mad. This is the best wayonly to boycott their phones and avoid taking their phones. They ruined their old series by giving such bad updates so that their new series can be sold as much as possible.
Bro, I’m honestly starting to regret choosing Samsung. When we invest in a high-end phone, we usually plan to use it for at least 4 years. But now, with these screen issues showing up just beyond the warranty period, it's frustrating to think about spending ₹19,700 for a screen replacement — which is almost the cost of a decent new phone in July 2025.
It really feels like Samsung is cashing in on the hype around the S Ultra series, but the reliability just isn’t matching the premium price tag.
@samsungindia have to offer a screen replacement for me or sure ill be mailing them regarding this again and again until this gets resolved. Even this S23 Ultra is not considered in Samsung Upgrade option and also when i tried for exchange this phone (for defective model especially which is already mentioned as dead pixel and green lines) they are pricing this for 36K. I know electronic gadgets will be losing its price value but not for the defects caused by the company during their updates. Hope the Samsung community address this issue and give a better solution for me.
Honestly speaking, Oneplus after giving lifetime screen replacement to their users, have won hearts, Though Oneplus is not that old Oxygen OS based phone but meeting the needs of customer is the ultimate thing which matters. Samsung should learn few things 1. Service facility from Oneplus 2. 3 finger screenshot rather than that illogical way in samsung phones 3. Battery efficiency 4. Premium phones irrespective of the years purchased should always remain a premium phone. It is really unfortunate to see such degradation in ultra series, whenever a new phone launches every year. Ultra is ultra and thats what people are paying for. Better to buy Apple instead if samsung want to scam its customers in this way. 4. Why updates so long since 2024 and only 4 years till 2023, this is a software update issue, and i hope they should provide the updates atleast to S Series users to maintain the legacy else, going to be a **bleep** soon
Samsung users, especially the S23 lineup community — it’s time to speak up. One UI 8 is still in development, and this is our best chance to push back. We demand Samsung unlock the following missing Galaxy AI and UI improvements on the S23 series before rollout:
• AI Audio Eraser • AI-powered Smooth Zoom in Video • AOD Wallpaper Dimming • Natural Language Search in Settings • LOG Video Recording / Advanced Camera Formats
These aren’t hardware-limited — they’re business-limited. A developer even rooted their S23 and flashed the Galaxy S25’s One UI 7 build, and all Galaxy AI features worked perfectly, including Audio Eraser. That proves it’s not a hardware issue — it’s a tactic to push new sales.
Samsung has reversed decisions in the past when users stood united. Let’s post, comment, and demand fairness. We paid for a flagship — we deserve flagship features.
We strive to provide an impeccable product experience, and we wanted to share more about our commitment to quality. Our products undergo rigorous quality checks that are recognized globally.
We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.
If you are facing line issues on your device's display, we encourage you to visit any Samsung authorized service center. Our technician team will inspect the device to provide the necessary assistance.
Please note that Samsung is offering free replacements for selected models, applicable only to products without any physical or liquid damage.
Rest assured, we are dedicated to delivering best-in-class services, and all repairs are performed by trained and certified engineers of Samsung. Additionally, all parts used will be genuine to ensure the highest quality of service. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/
Can you list the selected models which has free replacement of screen. Because you samsung people will have a separate set of list and you will say this is not under your norms and mentioned list. I need to know whether this S23 Ultra is the list or not.
I recently contacted two authorized service centers regarding the screen issue on my Galaxy S23 Ultra (512 GB), and I was informed that the free screen replacement program applies only to the S21 series—not the S23 models. This is extremely disappointing, especially given that the issue seems to have arisen after a recent software update.
I invested ₹1.5 lakhs in this device, and within just two years, the screen is already exhibiting glitches. Let me emphasize that this phone has been maintained in optimal condition:
Charged only using the official Samsung 45W charger
Battery protection was always enabled, charging only up to 85%
The device was never dropped or mishandled
Always used in an air-conditioned environment
Despite all this, the screen has developed issues that clearly appear to be the result of a software update. Now, being asked to pay ₹21,700 for a screen replacement—almost the cost of a new mid-range phone launching in July 2025—is unacceptable.
As a loyal customer who has trusted Samsung for its premium quality, I urge you to take accountability for this situation. If this is the standard of post-purchase support for your flagship models, why should customers continue to invest in your high-end devices?
I request you to treat this as a high-priority matter and provide a free screen replacement. The experience I have with your service in this case will influence my decision to continue with Samsung in the future.
Bro I got dead pixels too now it looks like a punch hole camera at the left corner and also some growing dead pixels at the edges. This green line is in random fashion, these should be addressed by Samsung. Today I enquired authorised service centre in tamil nadu and hyderabad everyone said same answers regarding this, which is to pay 22K approx for replacement. This is annoying a lot daily we are seeing these lines and dead spots. Try to mail them continuously bro. Am doing the same
