After updating my Galaxy S23 to *One UI 7.0*, a *thin green vertical line* appeared on the screen. The phone has never been dropped or mishandled — it was in perfect condition before the update. I’ve read that similar issues happened to other S Series models after updates and that Samsung has sometimes offered *free screen replacements* under goodwill.
But my concern is:
🔹 I *don’t have the original purchase bill* (it was lost).
🔹 The phone is *genuine Samsung India unit* and I have the box and IMEI details.
🔹 Already contacted Samsung Support via email.
Can anyone confirm if *screen replacement is possible without a bill*, especially when it's a known issue after an update? Thanks in advance for any advice or experience!
As per your concern, we would like to inform you that the latest software update has been developed to enhance both the performance and stability of your smartphone. This update has undergone thorough testing at various stages to ensure reliability.
We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.
We would request you to please visit the service center, they will guide you according to Samsung policies. Please be informed that charges for repair are applicable for out of warranty products and the Free Display Replacement policy is applicable for S21 and S22 series only.
Please note: If your device comes under warranty, the original bill is mandatory for claiming the product warranty.
Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
I would like to respectfully highlight that this green line issue has been reported by **many Galaxy S23 users**, especially after the **One UI 7.0 update**, and most of these cases occurred **without any physical damage**. My device is also in perfect condition, and the issue appeared only after the update, suggesting a **software-triggered screen fault**.
Furthermore, I have been informed that **Samsung has already provided free screen replacements for some Galaxy S23 customers** under goodwill, even outside the official warranty. Based on this, I kindly request that my case be considered under the **same goodwill policy**, as the issue seems to be affecting several S series users.
I will visit the service center as advised, but I sincerely request that the team escalate the case internally based on the above.
