Green Line issue

[RonFT9]

Anyone facing Green Line issue on the S23 Ultra. It suddenly popped up today out of the blue. Any solution here, please?

[Arjjunn]

We need to do it collectively , together we will be stronger

[RonFT9]

How far have you escalated this issue? Are they willing to connect to higher people or superiors?

[Arjjunn]

I sent a final email informing them of the issue and requesting a resolution by a particular date; otherwise, I would be forced to escalate the matter. Yesterday was that date, and they did not respond. Today, I posted it on X, and Samsung India replied. I will wait and see what happens and then decide whether to escalate.

[Arjjunn]

What about your issue?

[RonFT9]

I did go to the service center and they created a job sheet, clicked photos of my phone to inspect for any physical damage and asked me to contact customer support to which I did. Upon connecting the executive said same thing in short "paid replacement". I asked him to connect me to the supervisor to which he agreed and put me on hold. After 20 mins he said supervisor is not picking the call and said he would arrange a call back after 30 mins. The superior never called. So I connected to the support via chR. I asked them to have the supervisor call me to which they did not, but he connected me on the chat. I explained him my concern and from the conversation it was implied that "pay for screen replacement for the fault that Samsung has done". I asked him to connect me with his superior if he had no other answer expect pay and get your screen replaced. He was not willing to and abruptly ended the chat. What sort of unprofessional behavior is this im not sure. On top of that he is saying "We value our customers" and abruptly ending the chat. Arrogant person. Let me know how does your case unfold.

[Arjjunn]

Hey, I'm sorry, I was a little busy. Was there any progress?

[RonFT9]

Hey man,no worries. I tried again and I had to open the WhatsApp chat again and contact the customer support and this time the same supervisor was assigned to the chat and after repeated text chats worth upto 1 hour he escalated the case to the higher level team. I got a call today evening around 4 regarding the same from the Head office. The opening statement of the call was like "Sir, your product is out of warranty and Samsung charges for the repairs of products that are out of warranty" as if they were laying the ground work for the next update. And then she followed by saying "I have been assigned to this case and I'll be reviewing and will provide an update by Wednesday". Need to see what update I'll be receiving from them.

[Arjjunn]

Did you go through the job sheet? What is written there?

[RonFT9]

It just says "Lines on Display"

[Arjjunn]

Is there any physical damage mentioned ,line paint peel or dent?