Green Line Issue

[waris121]

Hi Samsung Support,

I purchased my Galaxy S22+ on December 16, 2022. After updating my software on August 23, 2024, I noticed a green line suddenly appeared in the middle of the screen on September 5th. I followed all the troubleshooting steps provided by your WhatsApp support, but the issue persists.

I've researched online and found that this green line issue is a common problem with the Galaxy S22+ after a software update. Could you please advise on how to resolve this?

[sprash]

Display need to replace that's it.. no option.. this is there new feature. Even I received the same

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace /repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[JSSINGH98]

I just want to share my case with you.
My S21 ultra phone has been around for 3 years and 6 months. I never dropped, scratched and updated my phone but still a green line suddenly appears on my phone screen. I complained Samsung about this issue multiple times, but in the end Samsung wants a quality check on my phone which was a water test report from service centre. Despite my phone failing in the test, they still gave me a free replacement for my S21 ultra screen because of a green line issue. I just paid the GST and labour charges to Samsung, which is approximately Rs 3800.
In addition to this i also want to tell here that write an email to the CEO desk, which is available on the Samsung website in the support section, and include your entire case in that email. You will receive a call from their end. But you just have to note one point: you should not agree to their points that the screen should not be replaced free of cost as it is a manufacturing defect. In addition, you must write an email to the CEO's desk multiple times until they decline your claim.
I also wrote emails three times to the CEO's desk and also to the service head. I reached out to the Samsung support center and created a forum for my case in the Samsung member app, but no one accepted my claim. In the end, I sent a fourth email to Samsung's CEO's desk, and they acknowledged my claim. The whole process took me 25 days to replace my screen without any cost.

[LokeshNod]

My S22 Ultra had white line problem 20 days ago but I don't have any purchase bill so I decided to wait for software update to fix it. But unfortunately even after software update it didn't work. Then today I updated Google Play system update then white line problem is gone. And my phone is working perfectly.

[neetah]

Hi mam facing similar problem with my s22 plus after August 24 update and the green appeared exactly today sep 5 .is it pure coincidence or problem with update ?service center says no free replacement for s22 plus only s22 ultra is eligible? But why

[Mohnish46]

Same here

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, you have already done the possible troubleshooting steps on your device, we would request you kindly visit the service centre and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.

You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[waris121]

Thank you for your response. However, I am quite disappointed to hear that I am being asked to pay ₹12,100 for a screen replacement when this issue occurred immediately after a software update. Given that this green line problem seems to be a common issue with the Galaxy S22+ following updates, I believe this is a product defect rather than accidental damage.

I kindly request reconsideration of this charge and ask if Samsung can provide a free replacement or a more reasonable solution, as it seems to be a software-related issue.