Original topic:

Green Line Issue

(Topic created on: Sunday)
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Harikrish5005
Beginner Level 2
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Galaxy S
Hello Samsung Team, 
 
 I am facing a green line issue on my Samsung Galaxy S23. A single thin vertical green line suddenly appeared on the right side of the display. There has been no physical damage, no water damage, and no recent software update. 
3 Comments
Mr-RKS
Active Level 8
Galaxy S
Samsung phones are scary to use now. A green line just pops up out of nowhere. What kind of weak phones is Samsung making?
ram_ram
Expert Level 5
Galaxy S
Ask for free replacement of display from Samsung service center don't pay for display
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Kindly restart your device.

● Update software on device: apps screen > Settings > Software update > Download and install > Download > Install now.

● Reset the device:
Note: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember Google password before resetting the device because it required during initial setup. If you don't remember the password, then reset (Forgot password) your google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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