Hello everyone,
My name is Suprabhat Karmakar from Mumbai 400072, India.
I'm facing the green line issue on my Samsung S22 Plus, and I want to bring this to the attention of the community and Samsung. There is absolutely no external damage or mishandling to my device — this clearly seems to be a fault from Samsung’s side.
I have also raised my concern over email, and Samsung support called me back stating that I should visit the service center. They mentioned that if, after inspection, it is found that the issue is not due to user damage, they will replace the screen free of charge.
However, when I visited the service center, I was informed that the repair won't be covered as there haven't been "enough cases reported" for the S22 Plus model. I believe this is unfair. Even if a single user is affected due to a company-related fault, it should be taken seriously and addressed responsibly.
This green line issue has already been widely reported across several Samsung devices around the same time — and it is highly unlikely that this is all coincidental user damage. Clearly, this points to a recurring manufacturing or software glitch in Samsung devices. If the problem is happening simultaneously on so many devices, it should be treated as a known product fault. Hence, repairs must be offered 100% free for all affected users, including S22 Plus owners.
What’s even more disappointing is that for other Samsung models with the same issue, the company is offering free replacements or repairs — so why is the S22 Plus being treated differently? All customers deserve equal support, regardless of the model.
They also mentioned that once enough complaints are raised, only then will Samsung consider taking action like free repairs or replacements. This approach is unacceptable — it raises the question: How many complaints are “enough” before a widespread, known issue is acknowledged? Every individual customer matters, and ignoring the issue based on volume is not responsible behavior from a leading brand.
Even other brands like OnePlus have acknowledged similar green line issues in their devices and are offering free screen replacements or repairs without any hassle. If OnePlus can take such responsible action for their users, then why not Samsung? Being a premium brand, Samsung should lead by example and prioritize customer satisfaction instead of delaying action based on complaint volume.
I urge all S22 Plus users who are experiencing this issue to raise their concerns by posting, reporting, and reaching out to Samsung. Only when we speak up collectively will they recognize this as a widespread issue and take the necessary steps — including offering free repairs or replacements, just like they have for other models with similar problems.
I kindly request Samsung to please acknowledge this issue with the S22 Plus and offer the same level of support and resolution as provided for other affected models. We, as loyal customers, deserve fairness, transparency, and timely resolution.
Let’s come together and ensure Samsung acknowledges the green line issue on the S22 Plus and takes appropriate action.
Thank you.
