Green Line Issue on Samsung S22 Plus – Request for Acknowledgment & Support

[Suprabhatk17]

Hello everyone,

My name is Suprabhat Karmakar from Mumbai 400072, India.

I'm facing the green line issue on my Samsung S22 Plus, and I want to bring this to the attention of the community and Samsung. There is absolutely no external damage or mishandling to my device — this clearly seems to be a fault from Samsung’s side.

I have also raised my concern over email, and Samsung support called me back stating that I should visit the service center. They mentioned that if, after inspection, it is found that the issue is not due to user damage, they will replace the screen free of charge.

However, when I visited the service center, I was informed that the repair won't be covered as there haven't been "enough cases reported" for the S22 Plus model. I believe this is unfair. Even if a single user is affected due to a company-related fault, it should be taken seriously and addressed responsibly.

This green line issue has already been widely reported across several Samsung devices around the same time — and it is highly unlikely that this is all coincidental user damage. Clearly, this points to a recurring manufacturing or software glitch in Samsung devices. If the problem is happening simultaneously on so many devices, it should be treated as a known product fault. Hence, repairs must be offered 100% free for all affected users, including S22 Plus owners.

What’s even more disappointing is that for other Samsung models with the same issue, the company is offering free replacements or repairs — so why is the S22 Plus being treated differently? All customers deserve equal support, regardless of the model.

They also mentioned that once enough complaints are raised, only then will Samsung consider taking action like free repairs or replacements. This approach is unacceptable — it raises the question: How many complaints are “enough” before a widespread, known issue is acknowledged? Every individual customer matters, and ignoring the issue based on volume is not responsible behavior from a leading brand.

Even other brands like OnePlus have acknowledged similar green line issues in their devices and are offering free screen replacements or repairs without any hassle. If OnePlus can take such responsible action for their users, then why not Samsung? Being a premium brand, Samsung should lead by example and prioritize customer satisfaction instead of delaying action based on complaint volume.

I urge all S22 Plus users who are experiencing this issue to raise their concerns by posting, reporting, and reaching out to Samsung. Only when we speak up collectively will they recognize this as a widespread issue and take the necessary steps — including offering free repairs or replacements, just like they have for other models with similar problems.

I kindly request Samsung to please acknowledge this issue with the S22 Plus and offer the same level of support and resolution as provided for other affected models. We, as loyal customers, deserve fairness, transparency, and timely resolution.

Let’s come together and ensure Samsung acknowledges the green line issue on the S22 Plus and takes appropriate action.

Thank you.

[KrishnaTalwar]

Heat phone screen using lighter near green line just for 2-5 sec from bottom 😂😂

[Suprabhatk17]

I’ve always loved my phone — I take care of my gadgets like heaven, and it’s genuinely disappointing to see such issues arise despite that. I’ve raised this concern seriously because it matters to me and many others. So if you don’t have anything constructive to add, I’d appreciate keeping the conversation respectful and focused.

[Ashru]

I am facing pink line issues in my S22 plus

[Ritwiksondhi]

There's no real free screen replacement policy from Samsung, all the articles we see on the web are unverified and copy pasted. But you can create your own case, many people have managed to get free screen replacement by continuously communicating with Samsung on email and then putting pressure via X. First thing you should do is get a job sheet from the service centre, which states the problem and gives clearance regarding physical damage (they charge a small amount for it). Next step, on the members app search 'S22 green line', 100s of complaints will popup, take a long screenshot. Third step, drop an email to Samsung's service head India (just Google for the email). Wait for few days for the response, if it is not in favor then post screenshots of communications on X. My mom's M52 developed a white line, after 10 days of negotiation I was offered 60% off, but for flagships Samsung can offer free replacement. Just be patient and respectful when you talk to their agents, since there's no real replacement policy, these are the people who can actually help you out.

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution . Thanks.

[Suprabhatk17]

should i i click on request service option in settings?

[goodthings]

Please go to main page of Samsung Members App, click on support, click feedback, click error report then follow instructions on screen. Log files automatically send by system immediately after send error report but don't close Samsung Members App during this process untill complete. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[Anonymous]

It is unacceptable!! 😖 Tag Samsung channels /handles on Social Media platforms like X. Be consistent and respectful. Genuine cases should be heard and resolved by #Samsung !! 🤞 Otherwise, National Consumer Helpline is the last resort!