I don’t understand how long customers are expected to wait for a resolution, especially for an issue that does not seem to be caused by normal usage.
This problem appears to be related to a product defect, yet customers are being asked to pay for repairs. That is disappointing, especially from a brand like Samsung.
This is not just my case—many users are facing the same green line issue. What is more concerning is that charges seem to vary from person to person, which feels inconsistent and unfair.
Customers should not be asked to bear the cost for what appears to be a recurring defect. Waiting for support and then being asked to pay a high amount only adds to the frustration.
- Provide a clear and consistent policy for this issue
- Take responsibility where defects are involved
- Offer fair and transparent support to all affected users
We trust the brand for quality and service. I hope Samsung will address this properly and support its customers.
